Failed to configure or complete the update to Windows 10

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One of the common problems users of Windows 10 — the message, «We failed to configure Windows updates. Cancel changes» or «We could not complete the updates. Undoing changes. Do not turn off computer» after restarting the computer to finish installing updates.

In this tutorial details how to correct the error and install updates to this situation in various ways. If you have already tried many things, for example, the ways associated with clearing the folder SoftwareDistribution or Troubleshooting Windows update 10, in below guide you will be able to find additional little described the solutions to the problem. Cm. also: Not downloaded Windows update 10.

Note: if you see the message «We were unable to complete the updates. Undoing changes. Do not turn off computer» and see it in real time while the computer reboots and again shows the same error and don’t know what to do — don’t panic, but wait: maybe this is a normal cancel updates, which can occur with multiple reboots and even a few hours, especially on laptops with slower HDDs. Most likely, in the end, you will be in Windows 10 with the cancelled changes.

Clearing the SoftwareDistribution folder (cache for Windows updates 10)

All the updates to Windows 10 are loaded into the folder C: Windows SoftwareDistribution Download and in most cases, clean this folder or rename the folder SoftwareDistribution (so that the OS has created new and downloaded the updates) allows you to correct the reporting error.

There are two possible scenarios: after undo, the system boots normally or restart computer happens endlessly and you keep seeing the message that failed to adjust or terminate the Windows 10 upgrade.

In the first case, the steps to solve are as follows:

  • Go to Settings — update & security — recovery — advanced startup and click Restart now.
  • Select «Search and troubleshoot» — «advanced settings» — «boot Options» and click «Restart».
  • Press 4 or f4 to load safe mode Windows
  • Start a command prompt as Administrator (you can start typing in the search on the taskbar «Command line», and when you find the desired item — click on it with right mouse button and select «Run as administrator».
  • At the prompt, type the following command.
  • ren c:windowsSoftwareDistribution SoftwareDistribution.old
  • Close the command prompt and restart the computer in normal mode.
  • In the second case, when a computer or laptop constantly restarts and undoing changes is not completed, you can do the following:

  • You’ll need a recovery disc or a Windows 10 installation USB flash drive (disk) with Windows 10 in the same bitness, installed on your computer. You may have to create the drive on another computer. Boot the computer from it, it is possible to use a Boot Menu.
  • After booting from the installation drive, on the second screen (after language selection) at the bottom left, click «system Restore», then select «Troubleshooting guide» — «Command prompt».
  • Enter in order the following commands
  • diskpart
  • list vol (this command let’s see what letter is your system drive, since at this stage it may not be C. Use this letter in paragraph 7 instead of C, if necessary).
  • exit
  • ren c:windowsSoftwareDistribution SoftwareDistribution.old
  • sc config wuauserv start=disabled (temporarily disable auto-start service update center).
  • Close the command prompt and press «Continue» to restart the computer (boot up with the HDD, not a boot drive Windows 10).
  • If the system is successfully loaded in normal mode, enable the update service: press Win+R, type services.msc, locate «Windows update» and set the startup type to «manual» (this is the default value).
  • After that you can go to Settings — Update and safety and to check whether downloaded and installed the updates without errors. If Windows 10 will be updated without telling that failed to configure updates or complete them, go to the folder C:Windows and delete the SoftwareDistribution folder.old from there.

    Troubleshooting Windows update 10

    Windows 10 has built-in diagnostic tools to fix any problems with the updates. In the same way as in the previous case, there can occur two situations: the system to boot or Windows 10 reboots constantly, all the time telling that could not finish configuring the updates.

    In the first case, perform the following steps:

  • Go to the Windows control panel 10 (top right, under «Browsing» put «Icons», if there are «Categories»).
  • Click «Troubleshooting» then on the left «View all categories».
  • Alternately, run and run two Troubleshooter – «Background intelligent transfer service BITS and Windows update».
  • Check if this resolved the problem.
  • In the second situation is more complicated:

  • Follow steps 1-3 of the section about the clearing the cache updates (to get to command prompt in the recovery environment that runs from a bootable pendrive or disk).
  • bcdedit /set {default} safeboot minimal
  • Restart the computer with the hard drive. Will need to open safe mode.
  • In safe mode in command prompt, type the following, in order of the team (each of them will launch the Troubleshooter, go first one, then the second).
  • msdt /id BitsDiagnostic
  • msdt /id WindowsUpdateDiagnostic
  • Disable safe mode with the command: bcdedit /deletevalue {default} safeboot
  • Then restart the computer.
  • Maybe it will work. But if the second scenario (cyclic restart) to the present time has failed to correct the problem, you may have to use a reset Windows 10 (this can be done with storing the data by booting with a bootable USB drive or disc). Read more — How to reset Windows 10 (see the last of these methods).

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    Failed to complete the Windows 10 update due to duplicate user profiles

    Another, little-which describes the cause of the problem «could Not complete the updates. Undoing changes. Do not turn off computer» in Windows 10 — problem with user profiles. How to fix it (note: that below — under your own responsibility, you can potentially screw something up):

  • Run registry editor (Win+R, enter regedit)
  • Go to registry (open) HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows NT CurrentVersion ProfileList
  • Review sub-sections: do not touch those who have «short names», and other note parameter ProfileImagePath. If more than one partition contain your user folder, you need to remove the excess. The extra will be the one for which the option RefCount = 0, as well as those topics whose name ends in .bak.
  • Also seen information that the presence profile UpdateUsUser it should try to remove, not personally tested.
  • When the procedure is complete, restart the computer and try again to install Windows updates 10.

    Additional ways to fix the error

    If all of the proposed solutions to the problem, undoing changes due to the fact that it was not possible to adjust or terminate the Windows 10 upgrade was not successful, the options is not so much:

  • To perform an integrity check of system files Windows 10.
  • To try performing a clean boot in Windows 10, delete the contents of SoftwareDistribution Download, re-download the updates and start installing them.
  • To remove third-party antivirus, restart computer (necessary in order to complete the uninstall), install the updates.
  • Maybe useful info is found in a separate article: bug fixes update Center Windows 10, 8 and Windows 7.
  • To try a long way to restore the initial state of the components of Windows update, described on the official Microsoft website
  • Finally, in the case when nothing helps, the best possible option is to perform an automated reinstallation of Windows 10 (reset) to preserve data.

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